• (03) 9728-6869     After Hour: 13 26 60
  • admin@swanseardclinic.com.au

We Follow Medical Safety Procedures

Sterilisation

All instruments used in this clinic are autoclave sterilized. This clinic operates with the Australian and New Zealand standards (4815) in sterilization disinfection and infection control and uses the Meditrax system to record autoclave procedures.

Our policy on Infection Control processes within this practice includes:

  • Sharps Injury management
  • Blood & Body fluid spills management
  • Hand hygiene
  • Regular cleaning schedule describing frequency of cleaning, products & procedures in clinical & non-clinical areas including linen management.
  • Waste management – safe storage of clinical waste including sharps.
  • Prevention of disease in the workplace by serology & immunisation.

Assurance

We are pleased to announce that Swansea Rd Clinic has successfully been fully accredited by AGPAL for the 6th time!

JPEG format AGPAL accredited gp symbol

Australian General Practice Accreditation Limited ensures that we maintain the highest standards in the provision of patient care,& that our staff understand the importance of risk prevention & management & adherence to the Privacy Legislation at all times.

Feedback

Our clinic values patient feedback. Please feel free to contact us via our web interactive form at enquiries, or by email. If you wish you can email our practice manager Jenny, write a letter or contact the surgery directly.

Suggestion forms are available at reception if patients wish to make a suggestion/comment. There is a post office box available in the waiting room.

Your Rights

Patient complaints are taken seriously, but in order for them to be resolved we need to know about them. Please put complaints in writing & mark confidential on the envelope or on the email subject. Address to the Practice Manager, Jenny  & she will ensure they are followed up as soon as possible.

You may also contact the Health Services Commissioner 1800136066