• (03) 9728-6869     After Hour: 13 26 60
  • admin@swanseardclinic.com.au

Privacy

This practice is fully computerised and is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the Australian Privacy Principles (APP’s) available at http://www.oaic.gov.au or www.racgp.org.au/ehealth/privacy

For further information on privacy legislation: www.health.vic.gov.au/hsc or e-mail: hsc@dhs.vic.gov.au

Your Rights

Swansea Rd clinic takes complaints & concerns about the privacy of patients’ personal information seriously. Patients should express any privacy concerns in writing. The practice will then attempt to resolve it in accordance with our complaint resolution procedure.

If you have any other problem we would also like to hear about it. Please feel free to talk to your Doctor or receptionist. You may prefer to email manager@swanseardclinic.com.au or use our patient feedback section on the enquiries page of this website. We take your concerns, suggestions & complaints seriously. It is best to provide

You may also contact the Health Services Commissioner Complaints & Information. Ph: 1800 136 066