Home Location Safety Assurance Clinic Services Allied Services
Enquiries Medical Staff Special Needs Travel Medicine Billing Information

 Newsletter Subscription

name e-mail
Swansea Road Clinic adheres to strict privacy and safety procedures to ensure the wellbeing of our  patients.

Help us to help you:- Give us feedback            

Privacy

This practice is fully computerised and is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Sterilisation

All instruments used in this clinic are autoclave sterilized. This clinic operates with the Australian and New Zealand standards (4815) in sterilization disinfection and infection control and uses the Meditrax system to record autoclave procedures.

Billing Information

The Swansea Rd Clinic bulk bills all Repatriation & all full pension & old age pension card holders as well as patients who are 80 yrs and over.

All other patients are charged the surgery fee including other Pension Card holders & Health Care Card holders who will be charged a discounted surgery fee. The standard Private fee is $55. An accounting fee of $10 will be charged if the account is taken without payment on the day. On weekends & public holidays the $70 fee will be applied for those not qualified to be bulk billed. Please note that with there is a larger medicare rebate for these days.

Payment is expected at the time of consultation and can be made by eftpos, credit card or cash. The only cheques accepted are Bank or Medicare cheques or postal orders made payable to attending doctor.

Mediclaim online is available to all full paying clients who have registered their bank account details at a Medicare office.

Fee for a Referral letter without an appointment will cost $15 payable at the time of collection.

Transfer of Medical Files Fee
Fee will take into account Registered mail, photocopying & collation costs & will need to be paid by the patient before the files will be transferred $10 to $35 depending on size & time taken to collate.

Feedback

Our clinic values patient feedback. Please feel free to contact us via our web interactive form at enquiries, or by email. If you wish you can email our practice manager Jenny, write a letter or contact the surgery directly.

Suggestion forms are available at reception if patients wish to make a suggestion/comment. There is a post office box available in the waiting room.

Swansea road medical clinic for expert medical care

For further information

on privacy legislation:

www.health.vic.gov.au/hsc
e-mail: hsc@dhs.vic.gov.au

In December 2005 Swansea Rd Clinic was re accredited by Agpal for the third time. The practice received the top honour from Australia’s most respected body, Australian General Practice Accreditation Limited. The  Agpal Accreditation program works closely with various Doctor Organizations including the AMA. The practice must comply with the RACGP standards for General Practices which is the national standard for GP’s. The standards include ensuring patient privacy, sterilization of equipment, vaccine storage & continuity of care & emergency care. Accreditation assures patients we are committed to providing care which meets the national standards. For more information visit www.agpal.com.au or free call 1300 362 111.

For more information fill in our enquiries form.