Swansea Rd Clinic has been very fortunate to employ skilled & loyal Medical Receptionists. Many have been with us for more than 8 years and all bring a variety of skills & experience to our team.

Meet our Receptionists & Administrative Staff

Shae Mankey

Shae commenced as a work experience student whilst studying certificate 2- Medical Reception. In 2000, she joined our team & has since completed Certificate 3 in Pathology Collection 2008. Shae’s positive attitude & warm personality are appreciated by all who have contact with her.

Bettina Binkert

Bettina is our  Office Manager, with her valuable experience at Swansea Rd Clinic , Bettina is happy to take on more responsibility.

Bettina’s background as a Medical Technician from Switzerland and her ability to communicate with our German speaking patients have made her a valued member of our team. Bettina has been working at the surgery since 2003 and has been a diligent & caring receptionist.

Caroline Bakker

Caroline will be joining our team in the new year 2019

Penny Draper

Penny has an extensive employment history as a Flight Attendant both internationally with Emirates & domestically with Qantas & Revesco Aviation. She has held senior roles in customer service & care in these businesses & has also worked as a medical receptionist prior to this. She brings excellent customer service & team work  skills to our clinic.

Graeme Wingrove

Graeme has extensive experience in customer service through his past Occupation as a Flight Attendant. His past role as a Pathology Nurse with Melbourne Pathology makes him a familiar face for many of our patients who now see him at Reception. Graeme is a most valuable member of our team.

Lea Lavery Stephens

Lea returns to Swansea Rd Clinic & with her calm manner & past experience in office administration & reception she is  a welcome addition to our team.

Meet our Practice Manager

Jenny Yeo (B.Appl Sc. Occ.Therapy, M.A.A.P.M.) worked as an Occupational Therapist in paediatrics & adult rehabilitation prior to helping establish Swansea Rd Clinic in 1993.The transition to Practice Manager was assisted by her experience working in multi-disciplinary teams as an O.T.  Jenny is a member of AAPM (Australian Association of Practice Managers)